Soarns Shepherd’s Huts Ltd Privacy Policy

Our Contact Details:

Name: Soarns Shepherds Huts

Address: Tresournes, Tresillian, Truro, TR2 4AP

What Information We Collect:

We may collect, store and use the following kinds of personal information:

Information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation.

Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.

Information that you provide to us for the purpose of registering with us.

Information that you provide to us for the purpose of subscribing to a newsletter.

Any other information that you choose to send to us.

This information could include your email address, name, address, nationality, medical disclosures.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.

How we get the personal information and why we have it:

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

administer the website
improve your browsing experience by personalising the website
enable your use of the services available on the website
send you goods purchased via the website, and supply to you services purchased via the website;
send statements and invoices to you, and collect payments from you
send you general (non-marketing) commercial communications
send you email notifications which you have specifically requested
send you our newsletter and other marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (and you can inform us at any time if you no longer require marketing communications); where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us through the contact methods on the website.

(b) In circumstances where you have made a booking we have a contractual obligation.

We may disclose your personal information to any of our employees, officers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

In addition, we may disclose your personal information:

To the extent that we are required to do so by law
In connection with any ongoing or prospective legal proceedings
In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information

How we store your personal information:

We will take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information.

We will store all the personal information you provide on our secure password and firewall-protected servers.

All electronic transactions entered via the website will be protected by encryption technology.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and other login details confidential. We will not ask you for your password (except when you log in to the website).

The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfilment of the contract or the initiation of a contract.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@soarnsshepherdshuts.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the website contact details.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Policy Amendments:

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Date of privacy policy: 09/01/2023